Very very very poor service - non existent in fact!!

Can you please assist! I have tried for 3 months to cancel my Telkom account. I eventually went through to the Telkom branch in Greenstone and insisted that they do it whilst I watched and waited. The cancellations were processed under my watchful eye. I noticed that the home telephone was still working, so sent off another mail informing them that the service was cancelled. I have now received a bill. Try as I may, I cannot get hold of anyone from Telkom to assist in this matter. Not the website; not the branch, nowhere.

Please see cancellation references attached.

From Subject Received Size Categories Colleen Johnson FW: Telkom SA: Cancel Service Request - ********** 887_1 : ********** 1 2018/09/04 45 KB Telkom No Reply Telkom Invoice 2018/08/16 587 KB Self Service Telkom SA: Cancel Service Request 2018/08/10 68 KB Self Service Telkom SA: Cancel Service Request 2018/08/10 68 KB Self Service Telkom SA: Cancel Service Request 2018/08/10 68 KB

I would appreciate your assistance in this matter.