VERY, VERY, VERY LONG HOLDING TIME

I spent over two hours holding onto the phone receiver, waiting for a consultant to attend to me. I had to redial three times because the line went dead after some time. When they did answer the first time, I was transferred to someone and that person cut me off.<br> I really think they should expand their call center, get more people/consultants. and train them properly so that when they attend to people, they know what they are talking about.