Very very very bad service from this company

<p>So I took out the huawei Nova contract with Telkom that they currently have on offer for March only. I took out the contract on the 13th of March 2017 and got my device on the 20th of March 2017. The guy from the delivery company then took my ID copy and promised that my phone will be fully active on the very same day and that did not happen. On the 21st of March I then call telkoms call centre to explain to them about my problem and after calling in 5 times and having my airtime wasted I get through to someone who the tells me that they cannot help me and that I cnned to speak to someone in their sales department. She then transfers me to their sales department only to find out that they are closed due to the public holiday. I then Call them back to tell them that there is no one available at the sales department and they advise me to drive to a Telkom branch and I will definately be assisted. After driving for about 15km to a Telkom branch, I get there and the consultant there tells me that because I had taken out the contract over the phone tehy cannot assist me so I have to call back into the call centrere for assistance. I then leave the branch and just decide to call the call centre the following day which is is the 22/03/2017. On Wednesday the 22nd at around 9am I call into their customer service department to have this issue resolved and they tell me I have to call the sales department. I then purchase R100 prepaid airtime for my other cellphone and call their sales department on 10213 only to hold until my airtime runs out. I send Telkom an email on their website to have this resolved and no one gets back to me. I log onto their website again and go to the chat option so I can speak to someone regharding this and I chat to Lindiwe, Simangele, Dipolelo and Tsietsi and not even one of them is willing to assist me with this. Eventually at around 16.30pm I get to chat to Roxanne and I start over again to explain my story to her and she also tells me to send an email to ********** and they will escalate it for me. I then asked Roxanne to send me a cancellation form so that I can cancel this contract, she asked for my email address and I provided it to her but up until now I am still waiting for the form to be sent through to me. So I have tried to communicate with this company via all channels for a simple request that more than 10 people can assist me with. First of all as a customer that telkom is going to make money from I do not think that it is my responsibilty to be running around just so that they can just simply activate the device that they sold to me. I honestly do not think that this is ethical and am extremely unhappy with my interaction with them.</p>