Very, very, very bad service

Never have I ever been this disappointed by a service provider. No customer care, no feedback, but quick to want money. Took down the wrong banking details for the debit order which I had to call in to rectify. My details are all wrong on the invoice. Try to cancel a service within a month after receipt, with lines only working for two weeks. Only delivered 6 months after taking out the contract after I have called numerous times to try and speed things up. Rocking up at my house wiylthout any warning and calling me from work expecting me to drop everything to come and open up for the installation. Telling me you can't install the lines yet because the people that lay the cables haven't been there yet. All of 6 leave days wasted in 2017 just for an installation. Charging me for the 6 months that I have been waiting for the installation with no Internet. Router faulty and nearly setting my house on fire. Told me it's an "electrical surge" without opening the box and checking (which by the way is the normal procedure for any technician before jumping to conclusions and leaving a bad taste in the mouth for your customer) - my DSTV was connected to the same plug (no harm to that device). Now wanting a R8000 cancellation fee. Trying to cancel numerous times since May 2018, one month after installation. All attempts failed. Telling me I need to go online to cancel but fail to give me my log in details. Months and months of emailing and being ghosted. Having co-workers hear my conversations, pleading with the person on the other side of the customer care line to assist, which they clearly did not do. Emailed the CEO today, no one came back to me.

I wonder what happened to the Consumers Act?

Why should my name be tarnished due to non payment if you simply cannot by law ask me to pay for a service I clearly did not get? YOU were the ones in breach of contract. Why should I suffer if the problem CLEARLY is your company's internal communication between your departments.

BTW Telkom, I'm still waiting for the documents that needed to be signed by myself in order to make the contract "LEGAL". And if you want to say that taking a contract over a phone is legal, then I would like to request all the recordings of the times I phoned in to cancel as well so we can start comparing notes...

AND TRUST ME, I'M NOT THE ONLY ONE. I have spoken to many other clients that aren't at all happy either.

I will NEVER suggest you to anyone I know. The service is disgusting!

Shame on you!