Very very very bad service

Dear sir<br> <br> Your staff at Mall of the North telkom is useless. They all have attitudes. Here is no order here. No quee, they just help everone in front of me. I waited like 2hours to do a sim swap. The reason is i opened a lte contract wi fi router 2months back and now the sim does not want to respond. I Phoned telkom customer care and the said i must take the telkom sim and put it in my cell phone LGG 3 and now my phone is blocked aswell. Now i have to buy a new phone and that costs R 8000. Mcafee prohibits me from unlocking my phone . And all of this is just because the people at telkom customer service said i must remove the sim and put it in my phone.<br> <br> Please tell them not to do this as this will block their mobile device.<br> <br> Regards Matthew<br>