1 reviews | Active since Sept 2016

21 Jan 2017, 00:45

VERY VERY slow internet

<p>I would just like to start by saying that telkom is one of the companies that is dissapointing me more and more by the day. I got the 30gb mobile internet wifi last year and it was perfect. For the past 2 weeks the internet is very very slow. I do not even hit 1 mbps download speed on the wifi and this is starting to make me mad. We pay alot of money for the internet and get this sloppy speeds. And not to even talk about the uncapped deals that telkom is advertising all over the country. I think telkom should resolve their problems and start thinking of the future. I am going to cancel my contract and would not recommend telkom to anyone I talk to. I am going to use alot of internet services in the near future and if this continue, telkom would be the last company on my list to make use of their internet services. I would like to know what is going on with my wifi?? Attached is a screenshot that shows how slow my internet is and I am standing near my router. The router has 3 lines of connection.</p>

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Replies (5)
's update21 Jan 2017, 00:46
Reviewer Update

I can not share the photo but the download speed shows 0.85 mbps...

Telkom
Telkom's reply22 Jan 2017, 07:30
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply30 Jan 2017, 14:06
Official

Good day

Kindly inbox us the number in question, contacts details and I.D number for further assistance.

Regards

Thokozani

Telkom Social Media Team

Best regards,

's update30 Jan 2017, 14:28
Reviewer Update

I am currently talking to someone on facebook from telkom. They sent me this case number ***6. But the number in question is ***. My contact number is ***. And the ID number is ***. I need this fixed as soon as possible as I need fast internet to watch my lecture videos. If low connectivity is the case they need to come and put that connection extenders on my roof. We pay a lot of money for this wifi every month and i was assured that this is the fastest LTE on the market.

Telkom
Telkom's reply01 Feb 2017, 04:43
Official
Good Morning Thank you for the provided details, case:***6 has been forwarded to the Technical support team for further assistance. Regards, Sikelelwa. Telkom Social Media Team

Best regards,