very very sad performance, does anybody actually work there, can't get through?

<p>Paid for fibre connection in August, was told it will be up in 2 weeks, many phone calls (at least 3 x 15min holding on the line only to be dropped) and departments swaps etc etc. Was told thne no, reticulation will only be done in January (couldnt explain what reticulation is but basicaly no internet).<br />Been trying to contact them all week to no avail (phoned x 2 held for 15 min and call was cut off; attemped 7 time online chat, got hold f 1 person who swapped me to anoter department and then nothing, sent request to be called back x 2, 2 days ago, no call)<br /><br />now just got hold of an online agent, gave details and again was told to phone another department, was the wrong department, routed through then again and..... sat listening to more ****y elevator music for 10 min</p>