VERY VERY Poor Service Delivery!!!!

Extremely disappointed with Telkom considering I have 5 contracts with them, ive been waiting over 2 months begging for my android box to be delivered to me,

After the first month after making over 10 calls I was told that the order was never logged and the process has to be started again, I had no choice but to accept this nonsense and on the 16th of April I was finally given a order number and told within the next 5 days ill receive it,

Its now the 11th of MAY!!!!!!! and im no where closer then I was 2 months ago, I waited on the line today for over 40 minutes waiting for a agent to pick up and finally when I thought ill have an answer, they cut the call.

Ive been very patient and accept this nonsense thinking it will get better, but its gone past the point of ridiculous, I pay everything on time, its clockwork, so why do I have to beg for 2 months on something that was part of the deal Telkom?? im left very disappointed and have phone your 10213 number another 2 times, and as always wait forever for any service,

Please do something to sort this out1