VERY, VERY POOR SERVICE

VERY, VERY POOR SERVICE.<br> My current reference number: 138CWK020416.<br> Please look back on your record, we have been experiencing the same problem ever since last year 9th January 2015 reference number SMS76803. This is a continuation of the same problem over and over. I was promised last year that that it will be sorted. I complaint about the poor service from Telkom which was supposed to be fixed. When you do call your must waste your time to listen to voice recordings, which takes approximately 1 hour or more before you get to speak to a consultant, who cannot answer your query but transfer you to another consultant, then you must hold on again. I am really, really frustrated TELKOM. I received a friendly SMS that Telkom will endeavour to resolve the problem as soon as possible. That message does not help me to access my services which I pay faithfully every month. My daughter is working from home and do need the internet and telephone line. This really ***** why must I pay for a service that I could not access, should I not pay my bill then you to discontinue the service. I want my subscription to be cancelled with immediate effect and be refunded my full deposit of R700.