Very Very Poor Customer Service from Telkom!!!!!

Issue: I was receiving prank calls on my landline everyday so I called Telkom on the 12 September 2018 to change my number. I was issued with a new number immediately and was told it will take a week to activate. A reference number was issued ( ********** 84A) . After some time I still noticed the line was in active and people couldn’t get threw. I tried calling Telkom many times but it was always busy. I received a bill of R400 for the account for November 2018 and December 2018. This line has been inactive from 12th September 2018. I tried calling Telkom again on the 10 January 2019 and finally got threw. The operator said that nothing has been done about the above mentioned reference number and then she escalated it further (Escalation no: ********** ). I waited until yesterday 14 January 2019 and called in again. The operator said there still haven’t been any changes with having the line fixed and gave me another reference number (Reference no: ********** ) . This is very very poor customer service from Telkom. 3 months gone and still no joy. I feel like cancelling this line immediately.

1st Reference no: ********** 84A 1st Reference date: 12 September 2018

1st Escalation no: ********** 1st Escalation date: 10 January 2019

2nd Reference no: ********** 2nd Reference date: 14 January 2019