Very, very pathetic service

On Sunday morning 1 December just after 12:00 my ADSL line went down. My telephone line was not down, it was only the ADSL. We did an automated fault log report the Monday morning. On Monday evening we phoned Telkom whereby they told us the fault is not on their side, but on the side of my ISP. My ISP did their necessary tests and told me the fault is at Telkom. On Wednesday a person from Openserve phoned us and told us our line is in reserve because we asked for an upgrade. We told them we did not ask for an upgrade, we and my ISP did a fault log not an upgrade. We phoned telkom accounts that Wednesday and also their technical dept to double check that there was no upgrade on my number, which they confirmed that on their system it shows my line is put in reserve for an upgrade, but at accounts we double checked that their was nothing on my account for an upgrade. We did not ask for an upgrade we only logged the fault for repair. After nearly a week of struggle with telkom my line came back on on Friday 6 Dec. On Tuesday my line went dead again, this time the ADSL and telephone is dead. We reported it again and they told us they will escalate the problem. When we phoned this morning to find out what is going on the technician told us he can't come out because they have not escalated the fault at Telkom. This is absolute pathetic service, it's an ongoing problem with pathetic service. I'm paying for a service that is nearly non existent and the customer care is horrific. My reference number is: ***8