VERY VERY BAD SERVICE OFFERED BY TELKOM

My name is Vuyolwethu Gongotha. I would like to complain about the services offered by Telkom in relation with my router. I bought a router with 10 Gig in June 2018.I discovered that I am in arrears in August 2018 not understanding how can I be in arrears as I have authorised them to debit my account. The monthly premium for the router is 139.00.The money that I was owing in August was 393.00.I paid it but I discovered that the router was already blocked. I called them and try to resolve this matter and discovered that the account number was fine but they quoted a wrong bank I corrected that and then I also paid the outstanding amount in 11 August 2018.I was told that when the money is reflecting automatically the router will be unblocked I don't have to call again but to my surprise I have to call again on the 16 August 2018 and request the router be unblocked. Till today the router is still blocked when you are calling Telkom its a mission you hold for hours. Still in this month of September I did not notice any deductions from Telkom even though despite of the challenges in calling I called them and correct whatever they did wrong. I am very tired of their service and I don't know why do I have to be disadvantaged because of their mistakes. Currently they are up and down advertising and promoting their routers indeed they are the cheapest in the market despite of their poor network but their customer service is VERY VERY BAD. I would like to request Telkom to unblock my router and also reimburse me with the August and September October and November data that I did not get due to their faults.

An urgent attention to this matter will be highly appreciated

Regards Vuyo ********** 196