VERY, VERY BAD SERVICE

My latest complaint reference number 127CTK150316 has reference:<br> <br> I would like to start off by pointing out the the last couple of months with Telkom has been the worst service that I have experienced in a long time. Please take note that this complaint or complaints as is with Telkom customer care is not only a residential complaint but connected to numerous individuals in our neighborhood who has also been struggling with service delivery from Telkom. <br> <br> On a good day we probably only have a stable connection for 4 hours out of the 24. At times our ping to local websites goes to about between 300 - 500ms. We have above 60% packet loss on occasions that makes using the internet a nightmare. Websites won't open, I really can't see why we are paying for a service that we don't receive. <br> <br> In the last 6 months we have probably reported the issue more than 20 times and every time after a short period we get an sms saying the problem has been resolved. What I don't understand is when we receive the sms internet is still very bad. Twice we have tried to speak to a supervisor at the call center with only promises they will phone back. This level of service is completely unacceptable!!!