Very very bad service

Dear Sir/Madam,

I am writing to formally escalate my unresolved fibre application complaint, as all previous attempts to resolve this matter through Telkom customer care have failed.

Order Number: CSN185216

I app**** for fibre telephonically on 6 December. The debit check was completed successfully, as confirmed by SMS. Despite this, my application has still not been processed, and I have received no clear feedback, no installation date, and no accountability.

As of yesterday, I am now completely without fibre/internet service, as this was the final day of service with my previous fibre contractor. I am currently offline due solely to Telkom’s failure to act timeously. This situation has caused serious inconvenience and disruption.

Telkom should not have accepted or continued processing this application if it was known that the service could not be fulfilled within a reasonable timeframe. Accepting an application under these circumstances is misleading and unacceptable.

Throughout this process, I have: • Made numerous follow-up calls • Been transferred between multiple agents • Received conflicting and incorrect information • Experienced rude and unprofessional conduct from call centre staff • Submitted a formal complaint with no action taken

I am therefore formally requesting urgent senior intervention to: 1. Immediately process and activate my fibre service 2. Provide written confirmation of the exact reason for the delay 3. Supply a firm installation or activation timeline 4. Explain why the application was accepted despite Telkom being unable to fulfil it

I am escalating this matter to Telkom PAIA and Openserve Complaints due to the continued lack of response and resolution. Should this issue not be resolved urgently, I will proceed with escalation to ICASA and public consumer platforms without further notice.

I expect immediate attention and a prompt response.

Regards, Thandeka Hlongwane 38 Winifred Street, Chrisville Johannesburg South, 2091 Gauteng Province