Very very bad policies and procedures

I paid my account late this month as I actually just forgot to process an online payment. I then made the payment on 16 November at 11am and by that time, telkom had already disconnected my service. I then called yesterday morning to get my service reconnected only to be told it takes 48hours for payment to clear where as before, I could have it connected immediately after sending proof of payment.I had a deadline for work which i needed to make and then asked for a manager.I then spoke to Themba who is a supervisor and he said he would forward the POP to the relevant dep and my service might be up soon.2hours later, nothing.I called again and spoke to waseema hendricks who was also a manager in eastern cape she then told me that no matter what i do,my service will not be reconnected till after 48hours.I am extremely upset because apparently there reconnection poilicy was changed in august already but this wasnt communicated to clients.Also,if i try and call out from my line,I get a message saying \call 10210"with payment details to reconnect your service\"" which is utter ******* because you cannot get it connected.Thanks to telkom"