1 reviews | Active since Jan 2017

20 Mar 2017, 20:11

Very very bad customer service.

<p>Im disappointed at service I got from Telkomcontract where I was a free tablet when purchasing a Hauwei P9 on the 14 December 2016. I'm recently told through SMS I won't be get the free tablet while the contract was inclusive of the deal. I'm now paying R759 for a deal that didnt satisfy me. My surprise the very same deal was running in January and February. Whilst they still owe December clients. I advised people never to take deal at Telkom ,they don't delivery as promise. I have two contracts with them can't wait for them to expire and never buy from them. Very very bad customer service.</p>

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Replies (2)
Telkom
Telkom's reply21 Mar 2017, 10:43
Official

Good day Conny,

Please be assured that this matter has been escalated to our Management Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update21 Mar 2017, 14:10
Reviewer Update

Thank you I would appreciate it if it could be resolved