Very very angry

I am irate <br> This problem started last year due to an error on Telkom part as they had registered two lines to my account. I was billed for a cancellation nd money deducted from account even though the account department assured me this would not happen. I sent emails and called to no avail. So eventually I went to my bank who reversed the transaction. Telkom then did a refund 10 days after I did the reverse I called the call centre and again was told to email the account department and tell them to reverse the money. No response was ever recieved from them. A week ago they send me an sms saying I owe them tge money that they where supposed to reverse I call them nd am told that someone in accounts will get back to me. Last week Friday Telkom takes money from my account without even notifying me despite efforts on my part to contact them. Yesterday I wake up to find my account had been shut down despite the fact that they have taken money and when I call I am told that it will take 7- 10 days to restore my line. I texted jacqui sullivan who said she would investigate and I am still to be helped. I have a cell I can't use have been billed for this month. I want a call TODAY