VERY UPSET WITH TELKOM SERVICE

Hello Peter, Im really very upset with Telkom service. I have been a loyal customer for over 4 yrs and i have always paid my bills on time and sometimes even over the due amount. I always pay before debit date is due. But the recent service i have got has been really very poor and upsetting

On 20th December, i app**** for an upgrade to my home WiFi to the December promotion they were running, 80 GB at Menlyn Direct Store. My application automatically went to credit vetting in their system and i was told it will be resolved in 7 days. 2 days after this, one of the numbers on my system stopped working and i was advised by the Telkom support call center to do a sim swap. They couldn't do a sim swap at the store citing the credit vetting to be blocking the sim swap. Its been almost a month now, my case is not resolved and my number is not working still. I have called the call center every second day to get update but all i get told is theres nothing they can do but they will escalate and still to date nothing gets done and my phone number is still not working. Unfortunately this is the second time this is happening in the past 6 months. At first i wanted to upgrade my mobile phone to a new device same issue happened and my phone was blocked for 7 days, i had to cancel the upgrade and waited for more days to get my phone fixed, about two weeks. And now this? The only reason im staying with telkom is because of the low data prices but this doesnt justify their poor service. i have paid for the whole month without receiving the service im paying for which is unacceptable and breach of contract from telkom side.

The call center and store staff is ill equipped to resolve anything as their system access is limited, they are like a mail man just to receive and send mail, they dont even have the ability to call backend staff to assist them apart from sending emails to a generic email address. This system is very poor. I m planning on cancelling my personal and place of work service contract with Telkom where we pay over R300, 000 monthly because of such frustrations. other companies gives us very good service and we dont have to go through such

My number is ********** I app**** for internet upgrade on the number ********** The Number which was blocked on my contract requiring sim swap is ********** The Telkom case number for my internet upgrade is ********** 0

I had to write on this platform a while back to get my phone to be restored. This is really very upsetting and telkom doesnt care