very upset with telkom

I emails telkom a month ago to cancel my 2 lines I I got a phone call form a lady form Telkom call center on 6th Nov telling me that all 2 of my lines would be cancelled on the 6th of DEC its now the 7th of DEC and both my lines were not cancelled I got 2 lines that I want to be cancelled and I did email for all 2 lines to be cancelled in Nov. The numbers r *** and *** on both I can still make and receive calls and its past the date that its suppose to be cancelled I need feedback as soon as possible cz I am going on hollday this week and I don't wanna come back and see that my lines r still active cz I am not paying for something I did ask to be cancelled so short it out asap I am very unhappy