Very upset customer thinking of changing network

This has been the 3rd week so far no response regarding my case that has been logged. You see basically telkom makes you like a stupid been told numerous times that the case is under investigation and there are more important cases to be investigated. Imagine the nerve that the consultant gave me plus she giggled while talking to me. Asked to speak to a manager she said no she can't transfer me and all of. Sudden i was put on hold.