VERY UPSET CUSTOMER OF TELKOM

I have contacted Telkom customer services to query bills and I have made mention that they debited my account on an early date which led to the payment declining and I was charged a fee for that. I called them to let them know that I need to make payments they keep directing me to the website or use the statement invoice to get details to make payment which I have tried but to no avail. This is costing me time and money. I need someone to call me that will resolve my problem