Very upset customer

I am very upset that Telkom and Vumatel have not yet after a month connected me to Fibre. I app**** for upgrade from ADSL to Fibre. Vumatel is the fibre provider and contract is with Telkom. Have are blaming each other but my problem is not resolved and they are charging me for services and rental and upgrading. Although the call centre agent said I will not me billed from date of agreeing to upgrade until connected and no upgrade fees due to contract taken. Its the festive season and no one is willing to honour their commitment.