VERY UPSET CLIENT - TELKOM IS BAD WITH SERVICE

I am writing yet once again as Telkom has still not sent a Technician out to my parents home to sort out our telephone line <br> <br> As of today dated 02nd February my parents telephone line is still not working as I wrote to Hello Peter last year December complaining about the bad service we are receiving from Telkom <br> <br> I tested the line and it rings but someone else answers the phone other than my parents which means it is a cross line and this needs to be sorted out as it is going on for far to long <br> <br> Our telephone number is *** <br> <br> Very furious and frustrating <br> <br> Sam on behalf of my parents <br> <br>