Very upset about 2 debits

Good day.

Telkom normally put through debit orders against my account on the 25th. Due to a timing issue with funds coming into my account it was a day late. I called the call center on the 26th of May and requested for the debit order to be resubmitted. They gentleman told me that this could not be done and that i have to make a manual payment to the following banking details: EFT Ref No ********** ********** 05030 BANKING DETAILS-- ACC NO: ********** 598 BRANCH-----------632005 ABSA Amount due: R 1,549.38 + R202.70 Rej Fee

Which i did and sent proof of payment to ********** . I received an acknowledgement of receipt of this. I confirmed with the call centre agent that they will not put through another debit order and he confrimed this . I see that on the 02 June 2018 Telkom resubmitted this debit order and the debit order returned unpaid. Not only does this impact my payment profile on transunion but i get charged an unpaid fee for every debit order that rrturns unpaid. I want to be compensated for the unpaid fee as this is an error from Telkoms side