1 reviews | Active since Jul 2016

19 Jul 2016, 10:54

Very upset

<p>I have a big problem with how Telkom Mobile handles contracts. They swapped around my numbers on my simcards and cancelled my 061 (Blue Sim) number that was a brand new simcard where the 081 (Black Sim) number was the one that was supposed to be cancelled in 2014 and now the 061 (Blue Sim) that I got last year 2015 is the one that is cancelled and was not supposed to be cancelled. I spoke to 2 people at telkom between yesterday and today staying on the line for 2 hours between the both of them and not one could really help Me because the last ons I spoke to told me that there is nothing that she could do for me. But now my question is why does telkom swap my sim numbers on the simcards but when I ask for assistance to swap them back then they can't do anything after they made the mistake and can't even help me. But nevermind all this I snipped up both simcards because Im done with Telkom because of no help at all, thank you but no thank you Im sad and angry about this because not only do they do as they please with my simcards they influence my work aswell. Thanks for nothing telkom hope you ase proud of your "service". If you can supply me with a new sim on my active connection then I might change my mind but otherwise thanks for *****ing up my simcards.</p>

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Replies (1)
Telkom
Telkom's reply20 Jul 2016, 09:23
Official

Hello rudi-nel

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,