Very unsatisfied with Telkom Service

I have a LTE Router with Telkom, which I regret terribly signing up for, it is a 10 Mbps line but I only test around 2Mpbs and never over 3Mbps. This is horrible and I am so unsatisfied with Telkom and their poor service. I have been reporting this problem for months and received a case number but just get absolutely no service. I pay Telkom loyal every month and it is literally just wasting my hard earned money on slow internet that I did not sign up for. Why do I keep paying? There are times where my desktop doesn't even pick up the Wi-Fi and I can not check my emails. Calling the Call Centre is the worst!!! At the call centre you get absolutely no help - I was once put on hold for over 40 minutes, when I finally decided to hang up and did not get any help that day. Sending E-mails is just as terrible. Telkom keeps sending apologies and saying sorry but nothing comes from it. Telkom your words mean nothing! Stop saying sorry and do something about the situation. For months they keep saying that they will send a technician out to my address to check the problem but no surprise there, no one from Telkom has shown up at my address to just check my router and try to come up with a solution.

In the emails they keep saying they made a note on my case but NOTHING - no help from Telkom.

If you ever consider signing up with Telkom for Internet, please think twice. Not just in my experience but also in many others (you can look up the complaints there's a lot) Telkom's service is terrible and you won't get anywhere. I am disappointed and unsatisfied in there service.