KF
Kerry F

1 reviews | Active since Sept 2022

16 Sept 2022, 05:20

Very unsatisfied customer

Good morning I would like to log a complaint to telkom service provider as this had been a terrible last week and weekend now going on for 2vweeks dealing with the internet connectivity issues I have made 9 to 10 calls everytime my internet went down I work from home and this has been and inconvenience for me with my job as I could not work when my internet is been offline... I was asking the agents to put me through to managers and supervisor on duty unfortunately none has returned my calls this is very upsetting and unpleasing because I have been now put off from meetings because they say I am the imcompitent one yet it was not my fault that telkom has a technical issue i was given a case number and only received one call and was told they would get back to me concerning the issue unfortunately nothing has been resolved I'm not sure whats your process moving forward but I I am going to be compensated for the inconvenience caused as I will take this further this has costed me money and my job on the line as I said I work online from home I would like this issue resolved with immediate effect as I have lost most if my clients for online teaching because of Telekoms technical issues I want to be notified on the progress moving forward I am a customer paying for my services but unfortunately Its money down the drain these are the messages I get for a uncapped WIFI...

Internet access paused. Either your data bundle is depleted or you're not in Telkom's coverage and using a Telkom only bundle. Dial *180# or open your browser.

Telkom SA: Dear Customer, Your query will be attended to.Your case number is ‪***4‬ Please do not reply to this SMS.

Your service has been interrupted, plse contact the 8.ta call centre on 081 180. Regards 8.ta Team

STILL MY ISSUE IS NOT BEEN SEEN TO AND WILL LIKE TO BE COMPENSATED ASAP...

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