VERY UNHELPFUL AND PATHETIC SERVICE

PATHETIC CUSTOMER SERVICE!!! All I want is to port my TELKOM prepaid number to my Telkom contract and that is taking AGES and nobody can help??????? I initially went to a Telkom store and they couldn't assist with my drivers licence, I then got my ID and went back only to be told I need to go to a Telkom direct store!!! PATHETIC!!! I went to a Telkom Direct store, logged the request on 3 September with case number ***6 and up till now IT HAS NOT BEEN RESOLVED!!!! I went to another Telkom direct store and logged another case on 13 September with case number *** and still NOTHING!!!! I went onto the online chat and waited for an agent today, everytime it connected and I provided the agent with a case number I was disconnected!!! the 4th time I spoke to an agent Ganoly, all she could say was that there is no feedback and CUT THE CHAT!!! I AM SO FED UP WITH THE PATHETIC SERVICE I AM RECEIVING!!!!!!!!!!!!!!!!!!!!!!!!! BOTH NUMBERS ARE TELKOM, WHAT IS THE PROBLEM?????