VERY UNHAPPY WITH TELKOM SERVICE!!!!

I ordered a move of my fibre from Bloemfontein to Randburg to be done on 19 August 2020. A technician apparently tried to get hold of my on an unknown 011.. number, which is NOT my alternative contact number!!! This call was done (according to the call centre) on Sunday 9 August. Because he "could not get hold of" he decided to cancel the order!!!! Now I'm in a new house without ANY internet because a technician could not do his job effectively. After spending MANY hours on the phone to Telkom and several requests that a supervisor/manager contact me urgently, I have not received ANY calls from neither a technician nor a manager to arrange the connection!!!!! I keep on getting the same message form the call centre agents that the installation was cancelled/re-assigned but will not happen this week!!!! This is utter nonsense and not acceptable at all!!!!! I arranged this long before the request date & am dependent on the internet to do my work!!! I cannot speak to a manger & the call centre agents are not very helpful at all!!!! I want this matter to be ESCALATED & sorted out URGENTLY so that the wifi connection can be up & running before the weekend!!!!!!!! If this not done, Telkom can be sure to loose a long withstanding customer who USED to be happy with their service & because of that decided to remain with Telkom. This is, however, no longer the case unless my request is given the much needed attention!!!!!!!