Very unhappy with Telkom - Relocation of a land line

The worst service ever - on the 15 of August I did a request for relocating a land line online for 2 weeks no feed back no sms nothing - I phoned them and they said they did not receive any request so I did it via the telephone on end of August 30th. I phoned on Monday still waiting phoned again this Monday and I am still waiting no technician has called or arranged a date for installation and the best part is they will be expecting me to pay the bill end of the month for a service I did not use because of them or they will say that they can not do the installation if the bill is not paid and that is not fair.

Very unhappy with Telkom