VERY UNHAPPY WITH TELKOM

Good day<br> <br> I went to Telkom Greenacres to apply for a laptop on 29/02. They came back to me on 11/03 via sms saying they not stock that particular one but will revert back soonest should they have others. I have been trying to through to their number which they supp**** to me, but with no success. I send a whatsapp to one of the consultants that helped me previously with no reply. have not heard anything else from them.<br> Last Saturday my daughter's phone was ******. I phoned Telkom on 27/03/2016 to block the phone and the sim and ask them what I needed to do if I want a sim swap. they told me I need to purchase a new sim and phone them, they'll do it via phone. I phoned on Friday 01/04/2016 to do the sim swap, the lady told me she cannot unlock the number because it was hardlocked, she need to log a fault and it will take 48 working days. I phoned now( after the 48 hours), they guy told me it takes 72 working hours. This is unacceptable. Firstly the fact that I don't get any feedback from them regarding other laptops, and that it now takes a whole process to do a simple sim swap. My daughter needs her phone she is at university.