1 reviews | Active since Mar 2011
Very unhappy with service (Wish I can choose an option stating worse than terrible)
<p>I received an sms from my bank confirming that an amount of R881.90 was deducted for my internet with Telkom which is almost 4 times more than what should be deducted. I phoned 081180 on the 01/09/2016 and they opened a case number ********** 8 for me where I asked them to pay my money back and also phone me to confirm what happended and to make sure it doesn't happen again. I was told someone will come back to me within 22 working hours which didn't happen as I am still waiting.</p> <p> </p> <p>On the 14/09/2016 I phoned again and I told them about my situation. They asked for my case number which I provided and the girl mentioned that the case was closed. She checked on my record and confirmed that the month of September 2016 was already deducted from the money that is now reflecting on my account which is still not paid back to me. Normally they will deduct my account for the month in the end of a month. I asked the girl to open another case and pay back the money as I can't do anything with if it is with Telkom. She opened a new case ********** 0 and I am still waiting for the money to be refunded. I asked her that the October 2016 premium get paid as per normal and make sure that this doesn't happen again.</p> <p> </p> <p>Nobody appologised about this and for me it is *****ing someones money, as I have asked on more than 1 occasion to refund the money.</p> <p>I need someone that can assist by keeping a promise and doing as they say.</p> <p>Also note that the internet I have with Telkom is so slow that on some days it doesn't even want to load Google and when phoning the Tygervalley branch, it goed to voice mail everytime which I mentioned to someone when I went in a year or 2 ago and they only said according to them it is working.</p> <p> </p> <p>I had a previous problem with Telkom as well where they gave me an upgrade and instead of doing an upgrade, they opened another contract which I found out the end of the month when both contracts deducted from my account.</p> <p> </p> <p>I need assitance to get my money back which was incorrectly deducted .</p>
I've received a reply on the 28/09/2016 regarding the above mentioned and the following was said: "Kindly note that on ********** 640 and line did not go through, but you were credited with R692.90 and debit order cancelled". The mail was sent by Diketso. I've rep**** on the mail and wait on a reply. I asked for September debit order not to go off as September was already deducted according to the woman I spoke to on the 14/09/2016 with case number ********** 0. So please make sure that in future everything goes as per usual before Telkom made their mistake and confirm when can I expect the money to be paid back to me as I haven't received anything as yet? Please treat this as urgent as I'm getting very aggitated strugling to get my money paid back to me which should not have been incorrectly deducted from my bank account. How *********** can a company be. Please read through my stuff and don't catch on further ****.
I've received a reply on the 28/09/2016 regarding the above mentioned and the following was said: "Kindly note that on ********** 640 and line did not go through, but you were credited with R692.90 and debit order cancelled". The mail was sent by Diketso. I've rep**** on the mail and wait on a reply. I asked for September debit order not to go off as September was already deducted according to the woman I spoke to on the 14/09/2016 with case number ********** 0. So please make sure that in future everything goes as per usual before Telkom made their mistake and confirm when can I expect the money to be paid back to me as I haven't received anything as yet? Please treat this as urgent as I'm getting very aggitated strugling to get my money paid back to me which should not have been incorrectly deducted from my bank account. How *********** can a company be. Please read through my stuff and don't catch on further ****.