Very Unhappy customer...!!!

Hi Alvin. We are so sorry for only getting to your post now. I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.^Frank - i got this msg from Telkom Wed 06 June at 1pm. My complaint was sent = JUN 5TH, 6:09PM -copied from the FB messenger. I bought a 10meg line but i never get 10megs.

Is there something wrong with the network? I am constantly getting error messages on my device: "internet unavailable with Telkom" please advise urgently. It is supposed to be 10meg uncapped. I pay my bill regularly. Can you please fix it. It is annoying- sent via messenger Wed 06 June at 8:56

This is the response i get from TELKOM = Hi Alvin, The Social Media Special Forces are now recharging! The team will be back to help you with queries from 8AM-8PM Mon-Fri & 8AM-2PM Sat-Sun and public holidays. Please resend your message during our service hours for assistance

I can honestly say that at the end of this contract i will be cancelling and looking for a much better service provider than TELKOM.