Very unhappy customer

So on 15/05 I finally get my adsl & line sorter after waiting almost 2 months for the line transfer to be done . On Friday 18/05 no more internet. After phoning call Centre I find out line is suspended, and being promised that the suspension will be lifted that day. Later the day I phone again to follow up only to find out it is not suspended, the order of installation was never processed by the technician. Phone the technician he says it was. Today 19/05 I have another story, the dsl was never added to the new number and that it is still running on the old number. And that I have to wait again who knows how long for this to be resolved by the technical /it department. On top of this I still got forced to pay for a service I don't have and for the next month. No credit being given. Seriously how do these people run a business with this rediculous service