VERY UNHAPPY CLIENT!!!!!

I have a contract with Telkom which ended last month and did an upgrade where they told me on the 27th of September that the Samsung S21 Ultra was out of stock and that they will order it and it will be there by Friday. The agent Kagiso at the Grove Mall Telkom informed me that the S21 Ultra was there hence they still waiting for the A32 to be delivered he will keep my up to date that was Thursday 30th September.

On the the 2nd of October I phoned again after the 10th time the phone was finally answered and I was informed that the agent who assisted me is on lunch he will be back at 3pm but they still did not received stock of the A32 I asked the lady who answered to please inform Kagiso so he could call me back, which he never did and I eventually phoned back on Tuesday 5th October which the Assistant Manager answered and said that Kagiso is on leave and there is still no stock of the device I have not heard anything to date from Telkom the Grove and their agent Kagiso which I feel very unprofessional I mean me as the customer has to follow up on you and ask how far my phones is where it is your jobs to inform me and give me feedback. I phoned in Today again 13th October 2021 10:50 where I was told again that Kagiso is on leave and that they do not know when he will return. Now my Question is....... this is going for the 3rd week where I have not heard a single word from Telkom about my phones I never once skipped any payments for the past 24months I've been with Telkom for them to give ME such *********** / POOR services. I want my phones and this matter to be resolved I'm tired of Telkom the Grove coz you have to phone 10 times before a call gets answered. This is by far the most pathetic service I've ever received in my life. The I feel right now you can take you contracts and ill go to a service provider where I get proper service and a phone which there is stock of. I'm really disgusted in Telkom the Grove I WANT THIS MATTER SORTED WITH IMMEDIATE EFFECT YOU CANNOT KEEP A CLIENT HANGING FOR 3 WEEKS AND NOT GIVE PROPER FEEDBACK "A SIMPLE MAM WE STILL WAITING ONCE THERE IS AN UPDATE WE WILL LET YOU KNOW" you cant even do that the MANAGER of TELKOM the Grove should send his / her agents for customer care training coz they have none. If I don't here anything by close of business today I'm taking this matter further.