Hellopeter
Share Your Experience
CC
Chantell C

1 reviews | Active since Sept 2016

22 Aug 2017, 12:38

Very UNHAPPY Client

Please do tell me how do you take my banking details for debit orders and then a few months later i get a message stating that my account is outstanding and my account is now suspended??? Please can you tell me how this works because when i phoned your customer service they told me that there was no debit order set up with them... how the hell do you explain this as i run all my accounts on debit orders and this was also given through the same day when i signed for the contract!

This is definitely not a great service as i now need to pay money which i thought was debited from my account. Why was the account not suspended the first month when you did not receive payment? Why did no one phone me to inform me of this?

i will take this further if need be because i will not settle for this!

PLEASE LET YOUR MANAGER EMAIL ME BACK ON **********

Regards, Chantell

0
Replies (4)
Telkom
Telkom's reply29 Aug 2017, 08:13
Official

Hello ChantellCC2009

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply20 Dec 2017, 13:54
Official

Hi Chantell

Kindly be advised that your query will be closed due to no account details provided to investigate the account.

should you need further assistance please email us at *** we will gladly assist.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

CC
Chantell C's update21 Dec 2017, 11:43
Reviewer Update
So, what you are telling me is that you will close this query due to NO ACCOUNT DETAILS PROVIDED??? after the first reply from Noleen stating a reference nr and saying that this query was sent to your Mobile Team to assist. Which by the way did not happen! I am still waiting for your team to get back to me and due to your mistake of having my bank details incorrect and therefor my debit orders did not go through I HAD TO PAY PENALTY FEES TO GET MY LINE ACTIVATED AGAIN OF OVER R200 PER MONTH TO GET MY ACCOUNT UP TO DATE! and because of your mistake i now have to wait until next year May 2018 to have a debit order again SO NOW I NEED TO PAY THIS ACCOUNT EFT EVERY MONTH *BECAUSE OF YOUR MISTAKE!!! If you go to my account you will see how much extra money i had to pay in. My contract is for only R600.00 per month i had to pay over R800.00 per month because of your mistake! We have a business and we unfortunately need the internet to do our work! Last month there was a problem for over 2 weeks with the lines which made us go to places where we can use wifi to do our work. Only on Monday the 18/12/2017 our line was fixed! So i must pay for a full month but could not use my internet????? I am really just annoyed with TELKOM and the SERVICE i receive from them - It is a disgrace and would never even recommend Telkom to anyone. As previously stated please get a Manager to phone me back!
CC
Chantell C's update25 Jan 2018, 09:46
Reviewer Update
One month later and still no response?