very unhappy as our account was suspended due to R10

very unhappy as our account was suspended due to R10.50 outstanding which we were not notified about when we upgraded and payments are done via debit order, have been a client for 15 years. after 24 hours that we paid the R10.50 we are still struggling to get services reconnected. all they can say is sorry, I need our phones reconnected asap, they were supposed to debit the full amount. Call center staff is also not very helpful!