very unhappy

I'm a 65 year old diabetic and pensioner.I always pay my account by the 1st,this month was no different yet wen I woke on monday I found my line suspended.I called in and emailed my proof of payment to [Email Removed] they said I should wait 48 hrs. Till now my line is still suspended. And the only thing the consultants say the PAYMENT IS NOT REFLECTING. so where did my money go? No one can answer or is willing to help. It's not fair. I can't lose R2400.00 just like that. Please can someone help me to get my line reconnected.