AV
Amanda V

1 reviews | Active since May 2015

30 May 2016, 06:50

Very unhappy!

<p>I called Telkom for support this morning because I have not been recieving emails since Friday. The agent eventually figured out that someone had coded a "message forwarding" to a Yahoo account on my mailbox. She said she removed the forwarding but I needed advice on how to prevent this from happening again. Useless security! She couldn't help me so I asked to speak to someone more senior or with more experience. She made me hold on and then ended the call with the automated survey facility. I have no idea how to recover the emails that I "lost" over the weekend so that I can see what it contained, how to prevent this from happening again, etc. I have in the meantime sent another test email to myself and it has not come through, so clearly my mails are still going to some hacker that is having a field day with my personal information. </p>

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Replies (1)
Telkom
Telkom's reply30 May 2016, 08:51
Official

Hello amandaversfeld

This response serves as confirmation that your query has been received.
Your reference number : SM238033
A consultant from our team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.