Very terrible service

After having to apply for a mobile device online, it took more than 7 days before telkom mobile could get back to me with the status of my application, this was after many phone calls, logging in online and sending email.<br> <br> One lady consultant ( ***) then called me to do the application over the phone again, last week Friday, she advised that she will let me know on Monday if approved, on Tuesday money was debited from my account without anyone letting me know if application is approved or not or when they will deliver the device.<br> <br> I have been trying to get hold of the number *** , as advised in store and online chat by consultant and still no luck at all.<br> <br> This is terrible service and would like to get my money back if there wont be any device or communication that i will receive from Telkom.<br>