Very slow to non-existent internet speed

Please help me with this problem as I have been struggling with Telkom with their promises and zero compliance almost going on 12 months. Here is my communication with Telkom since the beginning of October, 2015 on their Facebook page<br> Michael Ahmed I have a 2mig adsl line but have such a slow internet speed, i am not able to download. This is a problem that is ongoing since the beginning of 2015 with no resolution from Telkom or an indication as to what is the reason or when it may be resolved. For all the years prior to this, i have enjoyed perfect internet access.<br> Like ? Reply ? 4 ? October 2 at 7:49pm<br> Telkom<br> Telkom Hi Michael. We sincerely apologise for the inconvenience caused. Kindly inbox us your affected number and alternative number for further assistance with your query. ^TM<br> Like ? Reply ? October 2 at 10:37pm<br> Michael Ahmed Requested numbers has been inboxed<br> Like ? Reply ? 1 ? October 2 at 10:39pm<br> Telkom Hi Michael, we will follow-up and provide feedback at th