Very Slow LTE Telkom service
<p>After initial 2 month delay of having our Antenna installed our super fast Telkom "Uncapped LTE" worked at sppeds of up to 60Mbps Download and 30 to 40Mbps Upload speeds. I was satified after having made the change from a 4 Mbps ADSL service enjoyed previously.</p> <p>However, for the last three (3) weeks our LTE service from Telkom is slower than my 4 Mbps ADSL connection at a lower price.</p> <p>Having contacted the Technical Support on 081180 I received a reference number ********** 8, saying that they are not aware of any problems and a Technician will come and check our service.</p> <p>Not having had any Technician coming after a week I call the number again only to be told that due to high valumne of problems the Technicians had not picked up on our fault and they could not tell us how long it would take.</p> <p>It seems I made the worst mistake by joining Telkom on a 24 month contract as I am paying a higher monthly fee for a slower service. If I can't get the service Telkom advertises I should not be liable to pay for something I do not get. I am sure the Consumer Protection Act will come in handy in this case. Only problem is the time one has to invest in getting it resolved, nobody will compensate this. It would be so simple if Telkom would just provide the service as advertised and I would be happy to pay.</p> <p>One very disapointed Telkom Customer </p>
It took Telkom from the 10 June to the 22 June to send a Technician who could not help us with the slow LTE service as it was not harware related but a network problems from Telkom.
The Technician will write a report to telkom highlighting that there are many other LTE userers in our Subburb experiencing the same slow LTE we have.
Can we maybe get a committment from Telkom when your LTE service is up and running again?
I am sure if I would have signed up with one of Telkoms competions the problems would already have been resolved.
Still one very unhappy Telkom CLient.
It took Telkom from the 10 June to the 22 June to send a Technician who could not help us with the slow LTE service as it was not harware related but a network problems from Telkom.
The Technician will write a report to telkom highlighting that there are many other LTE userers in our Subburb experiencing the same slow LTE we have.
Can we maybe get a committment from Telkom when your LTE service is up and running again?
I am sure if I would have signed up with one of Telkoms competions the problems would already have been resolved.
Still one very unhappy Telkom CLient.