Very slow LTE, bad service, 7 months with no reply

<p>Good morning</p> <p> </p> <p>Is there an Ombud I can approach regarding bad service from Telkom?</p> <p> </p> <p>This issue has been dragging on for the last 7 months, case number ********** 3. I have logged many calls to their customer care department and always get the same reply, "The issue has been escalated to our networks department"</p> <p> </p> <p>I am paying R1500 per month for an LTE service that gives me a download speed of 0.03mb/s.</p> <p> </p> <p>Completely useless.</p> <p> </p> <p> </p>