Very Slow Internet Connection

Still no Joy with the Telkom Network. My Internet speed today is even slower than normal. This is very disgraceful as i am complaining and complaining but the issue just seems to be fixed for a day or 2 then back to normal. The new excuse the call centre uses when i call in is that my D-Link modem has some issues and Telkom is investigating all D-link modem issues. This is lies because my previous modem was a ZyXEL and i had the same very issue with that modem as well.

Current Speed test results today 21-09-2017 : Download Speed: 0.41mb/s (Attached Document shows proof of network speed)

My Actual Telkom Contract Deal Package: Download Speed: 4mb/s

Reference numbers: 89CNK030917 53CNK160917 411CNK160917 420CNK210917

I believe i should be credited from day one installation for all the issues i have been having with the network. To date i have not been credited for one single fault i have complained about. This is very poor service from Telkom.