Very slow and bad service

<p>Due to veey bad service and service provisioning on Telkom Internet's side I decided to move away from Telkom as ISP and Hosting Provider. I sent through my request to cancel Telkom as ISP and Hosting Provider on the 18th of April 2017 and received a confirmation message that I will be contacted with 22 working days by a consultant. On the 20th of May 2017 I received messages confirming that my requested services with Telkom is cancelled and that the lines in question can be migrated to the new ISP. I contacted my new ISP and informed them accordingly. They hiwever informed me that the lines are not in the holding pool yet. I again contacted Telkom and was told that the lines will be in the holding pool by 12:00 on the 24th of May 2017. Obviously this did not happen. I contacted Telkom again on the 24th around 14:00 and was told that their system showed that it will be ready by 00:00 24th of May 2017 and that I will receive an sms confirming this. Again this did not happen and I contacted Telkom again. I was informed by an consultant that the lines are in the holding pool and ready to be taken over. I contacted my new ISP and they informed me again that the lines are not in the holding pool. I again phoned Telkom and after being on the line for more than 20 minutes was told that yes, the lines are not in the holding pool and that they can not give me a time frame as to when thus will happen. Apparently she escalated the matter to her manager. This unacceptable as I was told it would take 22 working days and we are now well in excess of this time frame and still the matter has not been finalised.</p>