Very Rude Consultant

I engaged in an online chat on 09/06/2015 to enquire about a Sony Xperia M4 Aqua. The consultant told me that Telkom does not have the phone. When I asked about the latest pamphlet she said I should check the website, I checked the website before the online chat, and the latest promotion is outdated. It expired on the 20th of May hence I requested her to email me the latest. She just wanted to get rid of me with this line 'Is there anything else you require assistance with?' When I requested to rate her service she said my feedback is not needed. How does Telkom grow without customer's feedback? So is it right for customers to be treated rude by *********** staff? I am a customer that wants to take out another contract now I am being chased away. I would like to see Telkom's response on this.