Very poor services

On the 15 April 2022 i noticed my i had no internet on my telkom router,i contacted telkom on 10210 i phoned the same morning and i got a reference number for logging a fault ref no:***0,at 18:25 i phoned again for progress and spoke Mr Thabo Lenea who informed me that the reason why my fault was not attended is because their technicians does not work on punlic holiday and they even regard Saturday as a public holiday,so they can only fix my problem on tuesday 2022-04-19 and they will refund me from 2022-04-15 to 2022-04-18 for not being able to use their internet i asked him to give me their complaints departmet number and he informed me they dont have one but provided me with this e mail to send my complaint to *** which does not exist.On 2022-04-15 at 19:00 i contacted them again and spoke to Ayanda Mina who informed me they will try to solve it.On 2022-04-16 at 10:10 I contacted them again and spoke to Tlhong Seganoe who informed me she will escalate it so their thecnivians can see its an urgent matter and providede me with this reference number:191168.From 2022-04-15 to 2022-04-18 i still don't have any internet coverage which i am paying for each and every month. I don't whether to call this poor management or poor service delivery or is just pure incompetence from their side. I would just like to cancel my internet services with Telkom with immediate effect,and just want them to send me a statement up until 2022-04-15 which i will pay.