Very Poor Service Telkom

i just want to say that i received the worst treatment from Telkom Greenacres. I travelled 150km to the nearest Telkom shop to do a sim swop which was successfully according to the agent when i came home 2 days later I entered the sim in my new phone just to receive a new number. I immediately contacted Telkom customer care which informed me to go back to the shop. I spend more then R300 on petrol the 1st time just for a sim swop how can they expect me to spent more money again. I can just as well port 2 a new network and will receive my old number in 24h as where I have to wait 72h for Telkom to fix this problem