Very Poor Service Received - Non Delivery

I've been a client of Telkom for many years - In Mid March, I called to inform Telkom that I will be moving house and requested for my services (Telephone Line & Internet) to be moved to my new residence. I was given reference number 139 129 657. I moved house on the 31st of March 2016. Two weeks later, Farouk a Telkom technician went to my OLD RESIDENCE instead of coming to my NEW/CURRENT house to reconnect my services. He has never returned since. To top it off, Telkom now sends me an April Bill!? How ridiculous since I have been without ANY services since 31/03/2016 - The service I received or rather lack thereof is unacceptable. No contact has been made with me or my spouse - I will appreciate some assistance. In actual fact I need someone to sort out this mess ASAP.