Very poor service on fiber applications

Extremely disappointed in Telkom's poor service with installing fibre for my new home! Ordered the line to be activated 9 days ago, received router 5 days ago, but still no technician. Spoke to 5 consultants today, and some said it had to be configured over the line (while the cables are not fitting the box, and they are not able to assist) and others said a technician had to be rebooked - I have to wait another 7 days! My business is struggling without internet. Very poor service